Driving Enterprise-Wide Transformation:
CBH's Digital Journey
Industry: Agriculture
Timeline: 2023-2024
Service Areas:
Location: Western Australia
Systems:
Scale:
The client's vision is to be Australia's leading grain supply chain partner, delivering value through innovative solutions and sustainable practices. In 2023, they embarked on an ambitious transformation program across their technology landscape, focusing on S/4HANA implementation and payroll optimisation.
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Challenge
The client faced significant challenges, particularly in managing complex stakeholder requirements across multiple business units during the implementation of S/4HANA.
Ensuring effective change management was essential to align everyone involved, while simultaneously addressing critical payroll optimisation requirements tied to 9 different Enterprise Agreements.
Their legacy systems and inconsistent business processes were creating inefficiencies, and sustainable knowledge transfer along with capability building was needed to empower their internal teams for ongoing success post-implementation.
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Solution
We collaborated with the client as a strategic partner, establishing a Change Management Office (CMO) to steer the transformation. We developed a tailored change management framework, ensuring comprehensive stakeholder engagement across the business. This included crafting targeted communication and training plans to facilitate smooth transitions, while building internal change capability to foster long-term ownership of the new systems.
On the Payroll Assurance front, we conducted a thorough payroll audit, rigorously tested pay rules, and reviewed all Enterprise Agreement configurations. Based on our findings, we provided detailed remediation recommendations to optimise their payroll systems.
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Outcome
Our approach yielded outstanding results, with a 90% stakeholder engagement rate across all business units, ensuring widespread buy-in and support.
We successfully validated and optimised 100% of the client’s pay rules and configured all 9 Enterprise Agreements.
Following the implementation, payroll queries were reduced by 85%, highlighting the impact of the streamlined systems and improved processes.
The client now operates with enhanced efficiency and a solid foundation for future growth.
”Intuis understands our business and its challenges and has consistently delivered high-quality solutions and positive outcomes. Their focus on teaching rather than just doing has enabled us to maintain and build upon the changes implemented. Intuis is a trusted partner of our organisation.”
— CBH Employee
The Journey
The transformation journey began with a comprehensive discovery and design phase. During this critical period, Intuis established a dedicated Change Management Office that would serve as the cornerstone for all transformation activities. Our team conducted an extensive payroll audit to understand current state challenges and opportunities while simultaneously developing a stakeholder engagement strategy that would ensure buy-in across all levels of the organisation. This foundation enabled us to create a detailed transformation roadmap that aligned with the client's strategic objectives.
Moving into implementation, our focus shifted to delivering tangible change management initiatives while executing the technical aspects of payroll optimisation. The team conducted rigorous system testing and validation to ensure accuracy across all pay rules and Enterprise Agreement configurations. Throughout this phase, knowledge transfer remained a key priority, with regular sessions designed to build internal capabilities and ensure sustainable outcomes.
The final phase concentrated on embedding sustainable practices within the organisation. By building robust internal capabilities and establishing clear governance frameworks, we ensured the client could maintain and build upon the implemented changes. The creation of ongoing support structures further reinforced the organisation's ability to manage future changes independently.
Future Focus
Our partnership with the client continues to evolve and strengthen. We are actively working together to identify opportunities for continuous improvement across their operations. This includes enhancing internal capabilities through targeted training and development programs, optimising systems to meet emerging business needs, and refining processes to drive greater efficiency. The foundation we've built together enables the organisation to adapt and thrive in an ever-changing business landscape.
Industry Impact
This transformation project demonstrates how strategic change management, combined with technical expertise, can deliver lasting value in the agricultural sector. The successful implementation of both S/4HANA and payroll optimisation has set new standards for digital transformation in the industry, particularly in managing complex Enterprise Agreement requirements while maintaining operational efficiency.
Partner with us.
Every organisation's transformation journey is unique, but the principles of sustainable change remain constant. Whether you're considering a major system implementation, seeking to optimise your current operations, or looking to build internal capabilities, our team brings the expertise and experience to help you achieve lasting success.