Transforming HR Systems:
INPEX’s SuccessFactors journey
Industry: Energy
Timeline: 2023-2024
Service Areas: HR Systems Implementation, Process Optimisation
Location: Australia
Systems: SAP SuccessFactors, Contractor Management Portal
Scale: Enterprise-wide HR transformation
As a leading energy company, INPEX is committed to operational excellence and innovation. In 2023, they embarked on a strategic HR transformation to implement SAP SuccessFactors Employee Central and integrate it with their Contractor Management Portal, aiming to streamline their HR processes and enhance employee experience.
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Challenge
The client faced a set of complex challenges primarily revolving around the integration of their HR systems.
They needed a solution that would ensure seamless contractor management while harmonising processes across various platforms.
Ensuring data accuracy and consistency between systems was essential to avoid discrepancies that could disrupt operations. Additionally, the client required a robust change management strategy to smoothly transition their teams into the new systems, with sustainable knowledge transfer and capability-building initiatives to equip internal teams for long-term success.
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Solution
We partnered with the client to drive this transformation, starting with System Implementation. This involved deploying SAP SuccessFactors Employee Central and integrating a Contractor Management Portal, followed by system configuration and optimisation. Our team managed the entire data migration process, validating all information to ensure accuracy, and performed thorough integration testing.
To ensure Process Harmonisation, we conducted an end-to-end review of all relevant workflows, optimised business processes, aligned systems with operational needs, and enhanced workflows to increase efficiency. We also standardised documentation for consistency across the board. In the area of Change Management and Knowledge Transfer, we developed a stakeholder engagement strategy, created a comprehensive training program, built internal capabilities, and implemented a sustainable support model to ensure ongoing success.
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Outcome
The results were significant. We successfully achieved 100% system integration, ensuring the client’s HR and contractor management systems worked seamlessly together. Process harmonisation was completed by 90%, vastly improving workflow consistency across platforms.
Manual processing was reduced by 85%, alleviating administrative burdens and allowing for more efficient operations. Finally, user adoption of the new system reached an impressive 95%, demonstrating the success of the training and change management strategies we implemented.
This transformation not only solved the client’s immediate integration challenges but also laid the foundation for long-term efficiency and operational improvement.
”Intuis's expertise in both HR systems and change management has been instrumental in our successful transformation. Their focus on sustainable solutions and knowledge transfer has enabled our team to maintain and enhance the implemented changes.”
— HR Systems Manager, INPEX
The Journey
The transformation journey began with a comprehensive analysis of existing HR processes and systems. Our team worked closely with INPEX stakeholders to understand their unique requirements and design a solution that would meet both current and future needs.
Moving into implementation, we focused on delivering a seamless integration between SuccessFactors Employee Central and the Contractor Management Portal. The team ensured robust testing protocols, data accuracy, and process optimisation throughout the deployment phase.
The final phase concentrated on embedding sustainable practices and building internal capabilities. Through comprehensive training and knowledge transfer, we ensured the client's team was equipped to maintain and enhance the system independently.
Future Focus
Our partnership continues as we support INPEX in maximising their HR systems investment. The foundation we've built together enables the organisation to:
Drive continuous system improvement
Enhance employee experience
Optimise contractor management
Build internal capabilities
Leverage technology innovations
Industry Impact
This transformation project demonstrates how strategic HR system implementation, combined with process harmonisation and knowledge transfer, can deliver lasting value in the energy sector. The successful integration of SuccessFactors with contractor management systems has set new standards for HR technology optimisation.
Partner with us.
Every organisation's transformation journey is unique, but the principles of sustainable change remain constant. Whether you're considering system implementation, seeking to optimise your current processes, or looking to build internal capabilities, our team brings the expertise and experience to help you achieve lasting success.